Careers

Customer Data Support Specialist

Mobile Citizen, a Voqal project, actively advances social equity through access by providing low-cost wireless 4G internet exclusively to nonprofit organizations, educational entities, and social welfare agencies. Championed by a national collaboration of EBS (Educational Broadband Service) licensees, Mobile Citizen’s internet service is available nationwide. We believe that making the internet available at an affordable price contributes to an engaged public and ultimately a more equitable democracy.

Mobile Citizen is currently looking for a remote Customer Data Support Specialist to join our dynamic, growing team.

Responsibilities

The Mobile Citizen Customer Data Support Specialist ensures customer satisfaction and excellence in service by providing resolutions to account needs relating to product and service operations and maintenance.

Serving as liaison and representative for internal stakeholders, this position works with customers and partners to successfully resolve technical and service-related needs and concerns by obtaining information, uncovering issues and requirements, and providing solutions utilizing available tools and resources This includes resolving service, warranty, and/or technical problems. Both technical and customer support experience are essential for success as well as extensive internal and external stakeholder collaboration and management. Typical support requests are related to account status, technical product application, service information, pricing questions, or billing adjustments.

Duties may include: assisting with sales orders and transactions, completing renewals, coordinating refunds, processing and addressing billing disputes, facilitating suspensions, keeping customer accounts up-to-date, creating and managing reports, completing database updates, handling bulk lead imports, ordering and re-provisioning devices, communicating with direct customers and partners, and associated responsibilities.

Competencies

  • Approachability
  • Customer Focus and Service
  • Problem Solving
  • Dealing with Ambiguity
  • Teamwork
  • Analytical Thinking
  • Communication
  • Job Knowledge
  • Technical Skills
  • Conflict Management

Required Skills and Experience

  • 2 years of experience providing high-level customer service support, by utilizing data resources, related to operations, technology, and or services provided.
  • Excellent spreadsheet and data skills, NetSuite experience preferred.

Compensation and Benefits

The salary for this position is $49K. Voqal also offers a very generous benefits package including: partially paid medical coverage for employees and dependents, partially paid dental and vision, paid LTD, STD, and AD&D. Paid vacation, sick, holidays, and personal time. Retirement program including profit sharing and 401K plans.

About Voqal

Voqal is a national collaboration of EBS (Educational Broadband Service) licensees that work to advance social equity by creating an educated, empowered, and engaged public. Voqal makes grants and impact investments, expands internet access and digital equity, offers fellowships, and protects the public airwaves. Our efforts focus on the education and enrichment of all, not just those who are well-off socially, economically, and politically.

The Voqal office is physically located in beautiful Longmont (Boulder County), Colorado; however, this is a remote position and we strongly encourage candidates from other more culturally diverse cities and states to apply. We welcome applications from people with authentic, lived experience within the communities we serve and the issues we work to address.

If you are passionate about a career that allows you to positively impact society, then join the Mobile Citizen team and be the call for change.

To Apply

Please email resumes to careers@voqal.org. No phone calls, please.

Voqal is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic protected by law. Voqal employment decisions are based on qualifications, merit, and business need.