Careers

Open Position: Support Services Administrator

Image Description: Mobile Citizen Logo that includes the world Mobile Citizen in red and gray and three arches above the word that resemble a wi-fi icon.

Mobile Citizen, a Voqal project, actively advances social equity through access by providing low-cost mobile internet exclusively to nonprofit organizations, educational entities, and social welfare agencies. Championed by a national collaboration of EBS (Educational Broadband Service) licensees, Mobile Citizen’s internet service is available nationwide. We believe making the internet available at an affordable price contributes to an engaged public and ultimately a more equitable democracy.

Mobile Citizen is currently recruiting for a full-time Support Services Administrator to join our dynamic, growing team. This is an on-site position at our Longmont, Colorado office.

Responsibilities

The Mobile Citizen Support Services Administrator will provide day-to-day support to Mobile Citizen by providing technical support, supporting inventory, and shipping needs as well as providing coordination and administration of general office activities

The Mobile Citizen Support Services Administrator must be very customer focused, able to communicate effectively and in a timely manner when issues arise, have a strong attention to detail, approachable and friendly, and have strong interpersonal and time management skills. In addition, the Mobile Citizen Support Services Administrator must be able to work independently and should be able to troubleshoot shipping, receiving, and return issues as well as make decisions related to replacements, returns, and shipments in the absence of the Mobile Citizen Shipping and Receiving Manager.

Competencies

  • Communication
  • Customer Focus
  • Dealing with Ambiguity
  • Drive for Results
  • Organizational Agility
  • Problem-solving
  • Teamwork
  • Customer Service
  • Planning
  • Job Knowledge
  • Project Management
  • Learning Skills

Skills and Experience

  • Must be able to lift 50lbs.
  • Prior shipping and receiving experience preferred.
  • NetSuite and Excel skills preferred.

Compensation and Benefits

The pay for this position is $26.44/hr. Voqal also offers a very generous benefits package including but not limited to: partially paid medical coverage for employees and dependents, partially paid dental and vision, paid LTD, STD, and AD&D. Paid vacation, sick, holidays, personal time, and paid family leave as well as a retirement program including employer sponsored profit sharing and employee sponsored 401K plans.

About Voqal

Voqal is a philanthropic organization that is committed to the promotion of social, economic, and racial justice. With $25 million in assets and its unique position as a 501(c)4 philanthropic organization, Voqal makes grants to nonprofits fighting systemic inequity, provides capital to entrepreneurs and businesses working to advance social justice, advocates for public policy changes that promote progressive norms and rules, and operates a social enterprise to close the socio-economic digital divide (Mobile Citizen).

We strongly encourage candidates from other more culturally diverse cities and states to apply. We welcome applications from people with authentic, lived experience within the communities we serve and the issues we work to address.

If you are passionate about a career which allows you to positively impact society, then join the Voqal team and be the call for change.

To Apply

Please email resumes to careers@voqal.org. No phone calls or emails, please.

Voqal is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic protected by law. Voqal employment decisions are based on qualifications, merit, and business need.